warranty and repair
WARRANTY & REPAIR
All DFACKTO products are guaranteed against defects in workmanship and materials for the life for the original purchaser. This guarantee is voided (as determined by DFACKTO) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your DFACKTO folding blade or fixed-blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.
All guarantee claims should be directed to the factory. U.S. claims should be sent prepaid and insured. For international claims: call, write, or email DFACKTO’s Warranty Dept. for information.
We are not responsible for lost or stolen packages that do not arrive at our facility.
DFACKTO reserves the right to the repair or replacement of a product at our discretion. Products that are discontinued and not repairable will be replaced with a gift certificate of the last MSRP value, as determined by DFACKTO, which can be used for a future purchase.
EXAMPLES OF NON-WARRANTED ITEMS
Rusted/spotted/stained blades or handles (coated or not), broken or bent knife tips, worn tool components, dull/chipped knife blades, scratched blade/tool coatings, sheaths and pouches (if brand new sheaths are determined to be defective, they are replaced separately from the knife/tool), and broken/lost thumb studs.
When your blade needs to be sharpened, DFACKTO offers a sharpening service if you send your knife in.
In the unlikely case that your knife blade breaks, we will perform a hardness test on your knife to see if it is within specs and therefore eligible for replacement.
DFACKTO will pre-determine the cost of repair or replacement of non-warranted items and communicate the estimated cost to the customer before any work is performed.
WHEN RETURNING PRODUCT FOR WARRANTY/REPLACEMENT PLEASE DO THE
Include a brief note inside your package stating what you are returning, the claimed defect, and how it failed. Also, include inside the package: your name, address, daytime phone number, and email address in case we have any questions.
If the item has sentimental value, please state that in the note. In some cases, items are replaced.
SEND ALL WARRANTY CLAIMS TO
Attn: Warranty Dept.
3162 Johnson Ferry Road
Marietta, GA 30062
FOR ANY OTHER QUESTIONS, EITHER CALL, FAX, OR EMAIL DFACKTO’S WARRANTY
Toll Free: 1-844-4DFACKTO (844) 433-2258
DFACKTO, Inc. reserves the right to change specifications, prices, and information without notice.