Our guarantee for items purchased on DFACKTO.com is unconditional. If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. We can only process returns and refunds for items directly purchased from DFACKTO.com. Your return must be in the original package and include the original invoice received with the merchandise. Please send the package along with a note or reference on why you are returning. Also, include how you would like us to handle, for example, exchange, refund etc. Please send prepaid, via UPS or insured U.S. Mail to:
Attn: Returns Department 4581 Weston Rd. Ste. 169 Southwest Ranches, FL 33331
You will receive a credit via your original method of payment. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt by DFACKTO. Please note that we can refund the initial shipping costs only if the return is a result of our error. If you are returning a gift purchased directly from DFACKTO.com, you will receive a gift certificate for the value of your return which may be used at any time toward your purchases at DFACKTO.com. The gift certificate will be emailed to you once the original product has been returned to DFACKTO.
If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use.